SECTION 01

Questions About an Existing Order

Include the order number and the email address used at checkout when asking about an existing purchase. Tell us whether the question concerns preparation, payment, tracking, delivery, cancellation, or after-sales service.

If several pieces or parcels are involved, identify the relevant item and tracking reference. This helps us locate the correct records and reduces follow-up questions. Do not include your account password or complete payment-card details.

SECTION 02

Product Questions

Havenpeaka™ offers outdoor lounge chairs, loveseat sofas, modular seating, coffee tables, patio dining sets, reclining chairs, rocking chairs, and cushioned swing chairs. Each listing identifies the selected furniture piece or set and its included components.

For selection help, tell us the furniture model, the space you are furnishing, and the dimensions or configuration you need. Questions about seat and table heights, cushion materials, assembly, included pieces, and outdoor care are best clarified before ordering. Product titles alone do not establish a particular weight capacity or weather-resistance rating.

SECTION 03

Problems With Your Order

If the delivery is damaged, defective, incomplete, incorrect, or materially different from its description, contact us promptly. Helpful information includes:

• Your order number and affected product.
• A concise description of the problem.
• Clear photographs or video where useful.
• The outer packaging and shipping label for transit-related damage.

Stop using unsafe furniture and retain its accessories and packaging while we review the case. Minor cosmetic differences can occur, but a functional fault, incorrect specification, or missing part will be assessed on its merits. We will explain the appropriate next steps after review.

SECTION 04

Before Returning an Item

Contact us before sending any merchandise back. Our registered business address is not necessarily a returns warehouse, and mailing a parcel there without instructions may delay or prevent processing.

Once a return request is approved, support supplies the correct destination and packing instructions. Describe any broken frames, glass, loose fittings, or oversized pieces first so we can explain suitable handling. The Return & Refund Policy contains the complete conditions.

SECTION 05

Customer Service

Customer-service hours are 8:00 AM–10:00 PM daily. Email service@havenpeaka.com or call +86 133-3606-1099.

Some matters require investigation with a carrier, bank, fulfillment partner, or return facility before a final answer is available. Including accurate order information and relevant evidence helps us direct the inquiry and review the available options.