Hangzhou Qincai Cultural Development Co., Ltd. operates Havenpeaka™ and this online store. Cai Qinglong is the owner. The company is registered in Hangzhou, Zhejiang Province, China, and its complete business and support details are listed below.

Our catalogue includes outdoor lounge chairs, loveseat sofas, modular seating, coffee tables, patio dining sets, reclining chairs, rocking chairs, and cushioned swing chairs. The exact dimensions, materials, selected configuration, and included pieces are specified on each listing.

Product photos illustrate the listed item, but lighting and screen settings can alter apparent color or surface finish. Check the written model, dimensions, and package contents as well as the images. Contact us if the received item materially differs from its description.

A minor cosmetic difference does not automatically mean a furniture item is defective. Incorrect specifications, missing parts, a functional fault, or an unsafe condition deserve separate review. Send support clear evidence and the order reference so the actual issue can be assessed.

We bring together furniture for patios, porches, balconies, gardens, and outdoor gathering spaces. Selection should reflect the available space, household needs, and the specific product details. Appearance or marketing language alone does not establish suitability for every environment.

Start with your available space and delivery route, then compare overall dimensions, seating height, materials, care needs, and included pieces. Review assembly requirements and any stated weight limits. Ask us before purchase if a detail needed for your home is unclear.

Processing is normally 2–4 business days after payment confirmation. During holidays, promotions, or unusually busy periods, it can take up to 5 business days. This preparation time is separate from the carrier's transit period.

For supported U.S. addresses, normal standard transit is 10–15 business days after dispatch. Arrival dates are estimates and can be affected by destination, carrier conditions, weather, or transport disruption. Review the full Shipping Policy when planning a time-sensitive purchase.

Checkout shows the methods and charges available for your address before you pay. Charges can vary by destination, parcel size or weight, inventory location, and service. Review the final total rather than assume a universal free-shipping offer.

Stock may be sent from our facilities or designated fulfillment partners according to availability and destination. A parcel's origin can differ from our registered business address. The registered address is not automatically a warehouse or return facility.

We normally email shipment information once the order is dispatched and tracking is available. Initial scans or transfers between carrier networks can take time to appear. Check the checkout email and spam folder if a shipment notice seems missing.

Email service@havenpeaka.com with the order number and tracking reference. We will review the available information and, where appropriate, request details from the relevant provider. A short scan gap can occur during transit, but a prolonged delay should be investigated.

Check the delivery area, mailbox, household members, building reception, and any carrier photo or notice. Ask nearby neighbors where appropriate. If it remains missing, contact support for review; a delivered status does not automatically close the case.

Contact us immediately. We try to help before fulfillment begins, but changes are not guaranteed once processing, packing, or dispatch has started. There is no cancellation fee for a successfully canceled order before fulfillment. Mandatory legal remedies remain available.

Request an eligible preference return within 30 calendar days of confirmed delivery. The item must satisfy the conditions in our Return & Refund Policy. This standard period does not remove rights for defective or misdescribed goods that cannot legally be limited.

Email service@havenpeaka.com with the order number, affected item, reason, and any relevant photos or video. Wait for approval and packing instructions before mailing the furniture. Keep supplied accessories and order records while the request is reviewed.

Support will provide the appropriate destination after reviewing and approving the request. Do not automatically send furniture to the registered company address. Oversized pieces, fragile tabletops, or damaged frames may require specific packing and transport instructions before shipment.

For a preference return, the customer generally pays postage and original shipping charges are generally not refunded. For a confirmed error attributable to us, we arrange an appropriate remedy without extra costs caused by that error. Approved returns carry no restocking fee.

We normally initiate the eligible refund within 5–10 business days after the approved return is received and inspected. Funds normally go to the original payment method. Your financial institution may need additional time to post the credit.

Report it promptly, preferably within 7 calendar days, with your order reference and clear evidence. Stop using unsafe furniture. We will review the issue and arrange an appropriate solution for a confirmed error attributable to us. The requested reporting period does not remove mandatory rights.