SECTION 01

Order Processing

After payment is confirmed, we normally need 2–4 business days to prepare an order. During holidays, promotions, new-product releases, or unusually high demand, processing may require up to 5 business days.

This preparation period is separate from carrier transit. A delivery estimate measured from dispatch begins when the order is sent, not when you first place it. Business days exclude weekends and applicable public holidays.

SECTION 02

Standard U.S. Delivery

For U.S. addresses supported at checkout, standard carrier transit generally takes 10–15 business days after dispatch. Add the processing period when planning the overall order timeline.

These are estimates rather than guaranteed arrival dates. Destination, weather, transport conditions, carrier workload, and peak shopping periods can affect delivery. If you need furniture by a specific occasion, consider this timing before ordering and contact us about any uncertainty.

SECTION 03

Shipping Methods & Charges

Checkout shows the delivery methods available for the selected address and their charges before you complete payment. Review the option, delivery details, and final order total carefully.

Availability and cost may depend on the destination, order value, package dimensions, weight, inventory location, and carrier handling requirements. Large furniture or multi-piece sets may require different packing or transport arrangements. An address, installation service, or delivery option not offered at checkout should not be assumed available.

SECTION 04

Fulfillment Locations

Inventory and destination determine whether a parcel is dispatched from our facilities or a designated fulfillment or logistics partner. Different products in the catalogue may be held at different locations.

The sender or origin printed on a parcel can therefore differ from our registered company address. That registered address identifies the business and should not be treated as a customer collection point, warehouse, or approved return destination.

SECTION 05

Tracking Information

When an order has been dispatched and tracking is available, we normally send the shipment reference to the email entered at checkout. Check spam or junk folders if a notice is missing.

A newly created label may not show immediate carrier scans. Updates can also pause while parcels transfer between networks. If the gap is prolonged, email service@havenpeaka.com with your order number so we can examine the available shipment records.

SECTION 06

Shipping Address Accuracy

Before payment, check the recipient's name, street, apartment or unit number, city, state, ZIP code, and any contact details required for delivery. Missing unit information or an incorrect postal code can prevent a successful handover.

If you find an error afterward, tell us immediately. We will attempt an update before fulfillment, but changes are not guaranteed after processing or dispatch begins. Do not assume an address change is complete until you receive confirmation.

SECTION 07

Shipping Delays

Delivery may be affected by circumstances such as:

• Carrier backlogs or high seasonal parcel volume.
• Severe weather, natural events, or transport disruption.
• Incorrect addresses or restricted access at the destination.
• Customs or border processing where relevant.
• Product-handling restrictions or interrupted logistics services.

Contact support if a parcel substantially exceeds the estimate. If we cannot dispatch within the promised period, we will explain the delay, revised timing, and available cancellation/refund options, and obtain any consent required by law. Delay estimates do not remove mandatory consumer rights.

SECTION 08

Delivered but Not Received

If the carrier shows delivery but you cannot locate the parcel, check:

• The mailbox, entrance, porch, garage, or designated safe location.
• Other household members.
• Building reception, management, or a concierge.
• Any carrier delivery photograph or notice.
• Nearby neighbors where appropriate.

If it remains missing, send us the order number and tracking reference. We can review the circumstances and available carrier information. A delivered scan does not automatically end an investigation or prevent an appropriate remedy.

SECTION 09

Split Shipments

An order with several products may be sent in separate parcels when stock is held at different facilities or the items require separate packing. You may receive multiple shipment notices or tracking references.

Parcels may arrive on different days. Check the shipment notice and package contents before assuming an item is missing, and contact us if the information does not account for the outstanding product.

SECTION 10

Damaged Shipping Packaging

If a parcel arrives visibly damaged, photograph the outer box, shipping label, internal packing, and affected item when safe to do so. Retain the packaging while support reviews the claim.

Send the order number and relevant images or video to service@havenpeaka.com. Do not assemble or use furniture with a broken frame, unstable structure, damaged glass, or exposed sharp parts. Keep the pieces and packaging safely aside while we explain suitable next steps and any collection or return instructions.

SECTION 11

Returned-to-Sender Shipments

A carrier may return a parcel because an address is incomplete, delivery is refused, collection is missed, or access cannot be obtained. If tracking indicates a return, contact us so we can establish the current location and options.

Where a customer-supplied address error causes an additional delivery attempt, reshipping charges may apply. Any proposed additional cost will be explained before a new shipment is arranged. The appropriate resolution depends on the reason for the return.

SECTION 12

International Orders

If destinations outside the United States are offered at checkout, their transit times can differ from the U.S. estimate. Customs procedures and local restrictions may add time or affect the services available.

Duties, import taxes, brokerage fees, or other government and carrier charges may apply according to destination and checkout terms. Unless expressly identified as included, do not assume the product price covers every external import charge. Payment-provider conversion fees are separate from store shipping charges.

SECTION 13

Order Changes & Cancellation

Send change or cancellation requests as early as possible. We will try to assist before fulfillment begins, but cannot guarantee alterations once picking, packing, shipment preparation, or dispatch is underway.

A successfully canceled order before fulfillment has no cancellation fee. If an item has already shipped, support will explain the applicable delivery and return options. Any cancellation or refund remedy required by law remains available.

SECTION 14

Shipping Questions

Email service@havenpeaka.com for help with order preparation, tracking, delays, delivery damage, or an address concern. Include the order number and a clear description of the issue.

If you have more than one parcel, identify the relevant tracking reference. Accurate details help us distinguish a missing shipment from an outstanding part of a split order and direct the inquiry to the appropriate carrier or fulfillment partner.