Havenpeaka™ · Checkout Information
Payment & Security
Payment methods, order totals, verification, and support for checkout questions.
Last updated: September 21, 2026
Havenpeaka™
Know the total before you pay.
Review the exact furniture item, selected quantity, included package, delivery details, and final amount at checkout. The following sections explain what to expect from payment authorization through order confirmation.
On this page
SECTION 01
Payment Methods
The payment options available for your order are those displayed by the store checkout. Their availability can depend on your destination, selected currency, device, and the provider's eligibility rules.
Select an offered method and complete its prompts to submit payment. Do not assume that a payment logo seen elsewhere guarantees availability for your transaction. We do not ask you to bypass checkout by sending complete payment credentials to customer support.
SECTION 02
Payment Authorization & Verification
An order may require payment authorization, fraud checks, or reasonable identity verification before acceptance or dispatch. These checks help identify unauthorized transactions and protect both customers and the store.
Your card issuer, bank, or payment provider may request additional authentication, decline payment, or place a temporary authorization hold. The provider controls its approval decision and hold period. Contact it directly if a verification step fails or a pending authorization remains unclear.
SECTION 03
Checkout Security
The store uses Shopify checkout and the payment services offered through it to handle transaction information. Enter sensitive payment details only in the appropriate payment interface and check the website address before proceeding.
Our support team does not need a complete card number, security code, online-banking password, or verification code by email. Redact unnecessary sensitive details from screenshots sent for a payment inquiry. Security measures reduce risk, but no online transaction system can be guaranteed entirely risk-free.
SECTION 04
Prices & Final Order Total
Prices on havenpeaka.com are in U.S. dollars unless another currency is clearly identified. Before you pay, checkout displays the products, quantities, applicable delivery charges, taxes, recognized discounts, and final amount.
Review the selected model and package as well as the total. A listing may offer a single chair, multiple chairs, a table, or a complete set at different prices. Confirm the piece count, billing and delivery information, and that you are authorized to use the selected payment method.
SECTION 05
Financial-Institution Charges
A bank, card issuer, or payment provider may impose currency-conversion, international-transaction, or other account-related fees separately from the store's checkout total.
Those fees are set and collected by the financial institution. We do not control its exchange rate or fee schedule. Ask the provider before purchase if you need to know whether its additional charges apply to your account or card.
SECTION 06
Discount Codes & Promotions
Enter a valid promotional code before finishing checkout and verify that the expected deduction appears in the final amount. A code may apply only to specified products, order values, dates, customers, or quantities.
Other conditions can include stock availability, usage limits, exclusions, or restrictions on combining offers. Review the promotion's stated terms rather than assume every code works with every order. Contact support if the displayed total does not match an offer you believe is applicable.
SECTION 07
Declined, Pending, or Duplicate Charges
For a declined payment, first check that the billing details are correct and that any verification request has been completed. Your bank or provider can explain restrictions on its side.
A pending entry may be an authorization hold rather than a completed charge. If you believe the same order was charged twice, send us the order number and a redacted record showing the relevant dates and amounts. Avoid repeatedly paying without checking whether a confirmation already exists.
SECTION 08
Order Confirmation
After an order is submitted successfully, an acknowledgement is normally sent to the email supplied at checkout. That notice records the order request; payment and fulfillment checks may still be necessary.
If it does not arrive, check spam or junk folders and confirm which email address you entered. Contact support with enough information to locate the order, such as your name, order date, and reference if available. Do not send full payment credentials.
SECTION 09
Payment Questions
Email service@havenpeaka.com about a checkout problem, unexpected amount, duplicate transaction, or refund question. Include the order number where available and a clear explanation of the discrepancy.
Approved refund methods and processing periods are explained in our Return & Refund Policy. Provider posting times may differ from the date we initiate a refund. If an issued credit has not appeared, we can review the available reference while you check with your payment provider.
Customer Support
Need help with a payment?
Contact service@havenpeaka.com and include your order number when relevant. Customer service is available daily, 8:00 AM–10:00 PM.
service@havenpeaka.com
Our company & your support team
Company Details
- Brand
- Havenpeaka™
- Legal Company
- Hangzhou Qincai Cultural Development Co., Ltd.
- Company Type
- Other Limited Liability Company
- Owner
- Cai Qinglong
- Website
- havenpeaka.com
- Support Email
- service@havenpeaka.com
- Phone
- +86 133-3606-1099
- Customer Service Hours
- 8:00 AM–10:00 PM · Daily
- Business Address
- Room 502, Building 1,
No. 21 Kejiyuan Road, Baiyang Subdistrict, Qiantang District,
Hangzhou, Zhejiang Province, China